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Adult Help

Remember, you are not alone, talk to someone you trust. Sharing a problem is often the first step to recovery.

If you already have contact with mental health services and feel in immediate crisis then contact your local Community Mental Health Team (CMHT) or your own CPN.


If you live in Cornwall and need out of hours help

You can call Support Matters free on

0800 001 4330

between the hours of 5pm and 9am on weekdays, and 24 hours on weekends and bank holiday


The Samaritans

are open 24 hours a day, 365 days a year, to listen to anything that is upsetting you, including intrusive thoughts and difficult thoughts of suicide and self-harm. Their national Freephone number is 116 123, or you can email

Samaritans also offer a Welsh Language Line on 0300 123 3011 (from 7pm–11pm only, seven days a week).


runs a national, out-of-hours mental health helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers.  SANEline  offers 24 hour emotional support and   information from 6pm–11pm, 4.30pm – 10.30 pm 365 days a year.

Their national number is 0300 304 7000.


is a national UK Charity which exists to give young people hope and to prevent young suicide. PAPYRUS HOPELineUK is a specialist telephone service staffed by trained professionals who give non-judgemental support, practical advice and information to;

Children, teenagers and young people up to the age of 35 who are worried about how they are feeling

Anyone who is concerned about a young person

Call:        0800 068 41 41
Text:       07786 209697


The Silver Line.

If you’re an older person (over the age of 55), the Silver Line is there 24 hours a day, 365 days a year to provide information, support and friendship. You can Freephone them from anywhere in the UK on 0800 4 70 80 90.


If you’re a man experiencing distressing thoughts and feelings, the Campaign Against Living Miserably (CALM) is there to support you. They’re open from 5pm–midnight, 365 days a year. Their national number is 0800 58 58 58, and they also have a webchat service if you’re not comfortable talking on the phone.


If you are a student, you can look at the Nightline website to see if your university or college offers a night-time listening service. Nightline phone operators are all students too.

Switchboard, the LGBT+ helpline.

If you identify as gay, lesbian, bisexual or transgender, Switchboard is available from 10am–11pm, 365 days a year, to listen to any problems you’re having. Phone operators all identify as LGBT+. Their national number is 0300 330 0630, or you can email


If you live in Wales, you can contact the Community Advice and Listening Line (C.A.L.L). for a confidential listening and support service. Their number is 0800 123 737 or you can text ‘help’ to 81066.


Other Useful Agencies


Cornwall Housing Options Team for housing advice and assistance.

Tel: 0300 1234 161 Open: 9 am – 5 pm Monday to Friday.  There is an Out of Hours Service available.

Or call The St Petroc’s Helpline for advice and information. You can use the number below to contact the Assertive Street Outreach Team and the St Petroc’s Resource Centre in Truro Tel: 01872 264153

Open: 8am – 5pm, seven days a week

Rape & Sexual Assault:

WRSAC Women’s rape and sexual abuse helpline in Cornwall.

Whether you have experienced childhood sexual abuse, a recent sexual assault or domestic abuse you can contact us through our helplines or the website. Call 01208 77099

Alcohol and substance misuse:

Call FRANK  0300 123 6600 24 hours a day, 365 days a year.

Need a quick answer? Text a question 82111 and FRANK will text you back or email or live chat.

Domestic violence hotline:

REFUGE For women & children against domestic violence

24-hour National Domestic Violence Freephone Helpline 0808 2000 247

Women’s Domestic Violence Support helpline 01208 79992

If you would like to report a rough sleeper in your community

please contact the 24 Hour Rough Sleeper Referral Line by calling 0300 500 0914 or visiting the Streetlink website.


If you have had no previous contact with mental health services:

Contact your out-of-hours GP service.  Google ‘Out of hours GP in x’ (give your location).

Alternatively, your GP surgery will usually provide an answer phone message advising you of who to contact in an emergency, together with other useful telephone numbers.